QUICK START GUIDE:
Check internet connection
Try again
Use another card
Contact GoPhoto Support Team
Tip:
Our payment provider Adyen randomly does liability checks on cards. It’s possible that the card of your visitor has been marked as a risk. Let the customer send us an email we can help them with this issue.
Step 1. Check internet connection on their phone
Make sure your visitor has an internet connection. Most phones can pay with a card without a connection but sometimes this is required.
Step 2. Try again
Ask your visitor to try again with their card. It's technology, always try once more ;)
Step 3. Use another card
If this doesn’t work, ask your visitor to try with another card.
Step 4. Contact GoPhoto Support Team
If this also doesn’t work, ask your visitor to send an email to support@gophoto.nl. Please make sure your visitor includes the email they used to place the order.