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Visitor didn't receive their order after payment
Visitor didn't receive their order after payment

Step-by-step guide

Updated over 5 months ago

QUICK START GUIDE:

  1. Check internet connection

  2. Check spam box

  3. Contact the GoPhoto Support Team

Tip:

It might take up to a maximum of 10 minutes for the order to be sent to your visitor.

STEPS EXPLAINED:

Step 1. Check internet connection on their phone / device.

Check if your visitor has an internet connection.

Step 2. Check spam box.

Ask your visitor to check their spam box. Some providers might flag this as a spam message.

Step 3. Contact the GoPhoto Support Team.

Is the order also not in their spam box? Please let your visitor send an email to support@gophoto.nl. Please let them use the same email address as they used for their photos.

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