QUICK STEP GUIDE:
Check bluetooth.
Reconnect scanner to tablet.
Reconnect scanner to the Capture-app.
Step 1. Check bluetooth.
Check if the bluetooth option of your tablet is turned on. Is it off? Turn the bluetooth option on again and the scanner will connect automatically.
Step 2. Reconnect scanner to tablet.
The connection of your scanner can be broken when the function key has been pressed for 5 seconds. To reconnect the scanner press the function key (see image below step 3) for 5 seconds. The scanner will start to blink red and will connect again to the tablet.
Step 3. Reconnect scanner to the Capture-app.
To reconnect the scanner to the Camera app hold and press the trigger key (see image below) for 3 seconds. Above the button the light will start to blink blue.
Tip:
Depending on your settings the scanner will beep or vibrate and connects again to the GoPhoto - Camera app.
Troubleshooting:
Still having trouble with your scanner not connecting? If your scanner is connected but not working properly, it might be broken. When this is the case you have to replace it with a new scanner.
Want to connect a new scanner? Go to this article:
Still having issues? Contact Support through chat.