QUICK START GUIDE:
Check internet connection
Check your PIN
Reboot
STEPS EXPLAINED:
Step 1. Check internet connection
Our system uses PINs as a login method, which replaces a username + password. This means that every PIN is unique for each customer. To know which customer is logging in, our system needs an internet connection.
When you're in the login screen, press CLOSE APP:
When you're in the Windows login screen, check internet connection:
Step 2. Check your PIN
If your internet is fine, you may be using the incorrect PIN. Check app.gophoto.pro for the right PIN. To do this, log into the page and scroll down to find it. It ALWAY has 5 numbers.
Step 3. Reboot
If none of the above helps, reboot the Order Station. This often fixes whatever is going wrong.
Troubleshooting:
Still having trouble? You can always send Support a message through our chat in the lower right corner of this page!