Troubleshooting

A comprehensive selection of tips, tricks and troubleshooting solutions

L

16 articles in this collection
Written by Milan and Lara

Wireless trigger (Hahnel Captur) doesn't work

Step-by-step guide

Written by Lara
Updated over a week ago

GoPhoto - Capture Tower

Camera not responding

Step-by-step guide when the GoPhoto - Capture app gives the notification 'Camera not responding. Turn off/on camera and try again'.

Written by Lara
Updated over a week ago

Tablet is not responding

Step-by-step guide when your ProDVX tablet is not responding

Written by Lara
Updated over a week ago

How can I change the aspect ratio of my photos

Explanation on how to change the aspect ratio of your photos on your Canon DSLR camera

Written by Lara
Updated over a week ago

How can I see if my photos are uploading?

Explanation how you can see if the photos you have shot are uploading

Written by Lara
Updated over a week ago

Internal camera flash doesn't work

Step-by-step guide

Written by Lara
Updated over a week ago

My keyboard is not showing

Step-by-step guide when your on-screen keyboard is not showing after connecting your handheld bluetooth scanner

Written by Lara
Updated over a week ago

Photos are not appearing on the tablet

Step-by-step guide

Written by Lara
Updated over a week ago

I don't see all of my photos

Step-by-step guide when you can’t see the photos that were shot at your location

Written by Lara
Updated over a week ago

The upload icon in the camera app is red / the photos don't upload

What to do when your upload queue icon shows red and photos are not uploading

Written by Lara
Updated over a week ago

How to replace your handheld bluetooth scanner?

Connect the GoPhoto - camera app with a new handheld bluetooth scanner

Written by Lara
Updated over a week ago

My photo is not being processed into the green screen backgrounds I've set up

What to do when your photo is not being processed?

Written by Lara
Updated over a week ago

The scanner doesn't connect - handheld bluetooth scanner (Opticon OPN-3002n)

Step-by-step guide

Written by Lara
Updated over a week ago

Cabled trigger (Canon Remote Switch) doesn't work

Step-by-step guide when your cabled trigger is not working

Written by Lara
Updated over a week ago

GoPhoto - Order and Print Station

My printer is not printing photos

Step-by-step guide

Written by Lara
Updated over a week ago

Changing print paper and ink roll

Step-by-step guide

Written by Milan
Updated over a week ago