Go to GoPhoto
All Collections
Troubleshooting

Troubleshooting

A comprehensive selection of tips, tricks and troubleshooting solutions

M L
16 articles in this collection
Written by Milan and Lara

Wireless trigger (Hahnel Captur) doesn't work

Step-by-step guide
L
Written by Lara
Updated over a week ago
GoPhoto - Capture Tower

Camera not responding

Step-by-step guide when the GoPhoto - Capture app gives the notification 'Camera not responding. Turn off/on camera and try again'.
L
Written by Lara
Updated over a week ago

Tablet is not responding

Step-by-step guide when your ProDVX tablet is not responding
L
Written by Lara
Updated over a week ago

How can I change the aspect ratio of my photos

Explanation on how to change the aspect ratio of your photos on your Canon DSLR camera
L
Written by Lara
Updated over a week ago

How can I see if my photos are uploading?

Explanation how you can see if the photos you have shot are uploading
L
Written by Lara
Updated over a week ago

Internal camera flash doesn't work

Step-by-step guide
L
Written by Lara
Updated over a week ago

My keyboard is not showing

Step-by-step guide when your on-screen keyboard is not showing after connecting your handheld bluetooth scanner
L
Written by Lara
Updated over a week ago

Photos are not appearing on the tablet

Step-by-step guide
L
Written by Lara
Updated over a week ago

I don't see all of my photos

Step-by-step guide when you can’t see the photos that were shot at your location
L
Written by Lara
Updated over a week ago

The upload icon in the camera app is red / the photos don't upload

What to do when your upload queue icon shows red and photos are not uploading
L
Written by Lara
Updated over a week ago

How to replace your handheld bluetooth scanner?

Connect the GoPhoto - camera app with a new handheld bluetooth scanner
L
Written by Lara
Updated over a week ago

My photo is not being processed into the green screen backgrounds I've set up

What to do when your photo is not being processed?
L
Written by Lara
Updated over a week ago

The scanner doesn't connect - handheld bluetooth scanner (Opticon OPN-3002n)

Step-by-step guide
L
Written by Lara
Updated over a week ago

Cabled trigger (Canon Remote Switch) doesn't work

Step-by-step guide when your cabled trigger is not working
L
Written by Lara
Updated over a week ago
GoPhoto - Order and Print Station

My printer is not printing photos

Step-by-step guide
L
Written by Lara
Updated over a week ago

Changing print paper and ink roll

Step-by-step guide
M
Written by Milan
Updated over a week ago