QUICK STEPS:
Tap the front screen 3 times.
Check the Upload icon.
Check the Upload queue.
STEPS EXPLAINED:
Step 1. Tap the front tablet screen 3 times.
Tapping the screen 3 times will take you to the main menu of your Capture Tower. From there you can check some things to see if your photos are being uploaded.
Step 2. Check the Upload icon
On the right top of the app you see multiple icons. One of them is the 'upload' icon (see image below).
When photos are uploading, this icon turns green
When the photos are uploaded the icon turns grey.
Whenever the app has a problem with uploading the photos, this icon is red.
Step 3. Check the Upload queue
When you shoot photos, the amount will show in the upload queue (see image below).
For example, if you shoot 2 photos, a "2" will appear in the queue. These will start uploading and therefore count down until it reaches "0".
Whenever the app has problems uploading the photos, you will notice that a number is showing in the upload queue. The more photos the app could not upload, the higher this number is. To see what photos have failed to upload you can press 'queue' on the right bottom.
Tip:
It's important for photographers to keep track of this while they are taking photos. The sooner you notice a problem with uploading, the faster the problem can be solved.
Troubleshooting:
Having trouble with photos not uploading? Make sure you have an internet connection. If the connection was interupted you will sometimes need to press the little icon in the lower right corner of the Upload queue you you in the picture above.
Still having problems? Check out this article to try and solve it"
Haven't solved your issue? Contact Support through chat!