To ensure that visitors don't stay at the same Capture Tower / Box for too long, the amount of photos you can take at one certain point is sometimes limited. To make sure this is not the case, try another Photo Pass.

Often our cameras are set up in such a way, that they will only take a photograph when they can focus on a subject. Even when a person stands much too close or way too far away, the camera can sometimes ignore them. Make sure a person is in the correct position to successfully take a picture.

Check if you see this red camera icon in the top right of the screen of your tablet.

This means that there is no connection between your camera and your tablet (and QR-code scanner) - thus scanning a QR code will not take a picture.

When this happens, always first turn off your entire Capture Tower / Box, wait a minute and turn it back on.

If this does not work, unplug and re-insert the USB-C cable on the side of the camera.

If this does not work, unplug and re-insert all cables in the USB-Hub.

Sometimes the camera will not trigger anymore, even though everything seems to be connected and all icons are green. It can happen that the internal memory of the camera needs a bit of a push, you can do this by pushing the photo button on the top of the camera (you know, the one every camera has😉 ). If this does not work, check all the steps under 3.

Sometimes even turning the entire Capture Tower / Box can leave a trace amount of current in the wires, the adapters or in the camera itself. You can make sure the camera has absolutely no power by removing the battery, turning the off/on switch a few times, and putting the battery back into the camera.

It can happen that a picture taken by the camera has gotten corrupted. This will stop the uploading of pictures or even the taking of pictures. You can fix this by formatting the SD card in the camera. Do this by going to the following setting and pressing MENU, finding the Wrech 🔧 icon and selecting Format Card. Then go through the steps to format the card.

When looking at the back of the camera, where the screen is, you will see a cable running to the left side of the camera. Unplug this cable, and put it back in.

Sometimes the settings of a camera are changed by someone, or for some reason the camera changes them by itself (it's made by people after all). Many settings are specific for the location the camera is standing, so these don't have general values. However, the quality of the photo is set to S1 so that the images don't get too big.
If your camera keeps forgetting the settings, you will have to turn it off and on again with the knob on the top. That's how Canon cameras save their settings. If you turn off the entire Capture Tower after changing settings, they may not be saved.

When your camera states one of these errors, it also tells you to turn off your camera and remove the battery, and put the battery back in. If this does not work and the error is persistent - this means that the camera has an internal mechanical failure. Unfortunately this means that your camera needs to be replaced. Please contact us to replace your camera through chat or by contacting your Accountmanager.