All Collections
GoPhoto - Capture Tower
Photos are not appearing on the tablet
Photos are not appearing on the tablet

Step-by-step guide

Written by Lara
Updated over a week ago

Follow the steps below when the photos that you have shot are not appearing on the tablet.

Step 1. Check internet connection

Make sure you have an internet connection.

Step 2. Check camera connection

Check if the camera icon on the right top of the app is showing green. When it's showing red it means your camera is not connected to your tablet. When this is the case, please follow the steps in this article to get te connection back.

When the camera icon is showing green please continue to step 3.

Step 3. Restart system

Press on the home button in the left corner and press 'log out, to log out of the app. Next, turn off the power strip. Now log in to the app again with your pin code and turn the power strip on again.

Step 4. Make a test photo

Make a test photo to check if the photos are appearing again on the tablet.

If not? Please contact the GoPhoto Support Team via the chat in your CMS.

Did this answer your question?